Corrections
If we are wrong, we want to know quickly.
Accuracy is the only asset an independent publication has. Corrections are treated as priority work, not as reputational management.
You do not need to be the subject of the coverage to report an error. Anyone can.
How it works
Four steps, in the open.
- 1
Acknowledgement
We confirm receipt, usually within two working days, and tell you who is handling it.
- 2
Assessment
We re-examine the original evidence and any new material you provide, and identify precisely which claim is contested.
- 3
Decision
We classify the outcome: factual correction, clarification, added context, updated evidence label, or no change with reasoning given.
- 4
Publication
Material corrections are published on the affected page with a dated note describing what changed. We do not silently edit substantive claims.
What a correction is not
- Disagreement with a conclusion that is accurately supported by the evidence shown.
- A request to remove a critical but accurate finding.
- A request to substitute vendor marketing language for our description.
- A request to remove a competitor.
Where we decline to change a finding, we explain why, and we record your response.
Report an error or request a reply.
The more precisely you identify the claim and the evidence, the faster we can resolve it.